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Privacy Policy

 

This privacy notice explains how Dala Lounge looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. 

This notice explains how we do this and tells you about your privacy rights and how the law protects you.

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Dala Lounge is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

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What Information We Collect About You

We collect information about you when you book an appointment for a service or treatment, or visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant medical or treatment history, payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
 

How Information About You Will Be Used

Under UK GDPR, we must have a lawful reason to use your personal data. We use your information to:

  • Fulfil our contract with you - To provide services or treatments you have booked and to communicate with you about appointments.

  • Legitimate interests - To manage our business, improve our services, maintain records, and prevent fraud, provided this does not override your rights.

  • Consent - We will always ask for your explicit consent before collecting or using health or medical information, and for sending marketing communications.

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We only share your information where necessary and with trusted service providers who help us run our business, including:

  • Fresha – online booking, appointment management, and payments

  • Mailchimp – email marketing communications

  • Wix – website hosting and management

All third-party providers are required to keep your data secure and process it in accordance with UK GDPR.

We will not share your personal information with any other third party without your consent, unless required to do so by law or to prevent fraud.

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Marketing Communications

With your consent, we may send you information about products, services, offers, or updates that may be of interest to you.

You can:

  • Withdraw your consent at any time

  • Opt out using the unsubscribe link in emails

  • Contact us directly to stop marketing communications

 

Employment

Dala Lounge does not employ any additional staff.

 

How Long Will Your Information Be Kept For

We only keep your personal data for as long as necessary.

  • Client contact details are kept for up to 1 year after your last visit

  • Medical and treatment records (e.g. allergy tests) are kept for up to 4 years

  • Financial and transaction records are kept for 6 years, in line with legal requirements

After this period, data is securely archived or deleted.

 

Where Your Information Is Kept

Your information is stored securely within the European Economic Area (EEA) on protected servers operated by our service providers.

All payment transactions are encrypted.
While no method of internet transmission is completely secure, we take appropriate measures to protect your personal data.

Paper records, where used, are stored securely on site.

 

Access To Your Information and Correction

​You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact dalaloungebeauty@gmail.com
We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.  You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

 

E-Newsletters

We email e-newsletters to inform you about products, services and treatments provided by our salon.  You have the opportunity to unsubscribe from e-newsletters at any time.  E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.

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Cookies

​Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

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Other Websites

Our website may include links to other websites.  This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

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Changes To Our Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this webpage or on a printed copy.  This privacy notice was last reviewed and updated in January 2026.

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How To Contact Us

Please contact us if you have any questions about our privacy notice or information we hold about you:

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern:
www.ico.org.uk/concerns/handling

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